Last updated: August 2026
Great cookies deserve a great journey.
Every Cookie Time order is freshly baked, carefully packed and prepared with the same attention we’d give if we were sending cookies to our own family.
Here’s everything you need to know before your cookies set off on their journey.
We don’t bake huge batches that sit on shelves waiting to be sold.
Instead, we bake our cookies in small batches to keep them as fresh and delicious as possible.
That means your order may take a little longer than products taken from a warehouse—but we think fresh cookies are well worth the wait.
We bake and dispatch orders from Monday to Thursday, so your cookies arrive as fresh as possible.
Orders placed on Sunday are included in Monday’s bake. We don’t normally bake or dispatch orders on Friday or Saturday.
For the quickest delivery, we recommend placing your order between Sunday and Thursday.
Once your order has been placed, you’ll receive a confirmation email.
We’ll then get baking! 🍪
We deliver throughout the Netherlands and to all other countries within the European Union.
Depending on the size of your order, your cookies will travel as a tracked letterbox shipment or parcel.
Your cookies are carefully packed and handed over to PostNL as soon as they’re ready for their journey. For international deliveries, PostNL may work with a local delivery partner in the destination country.
Shipping costs are calculated automatically according to the destination and weight of your order. You’ll always see the delivery charge before completing your purchase.
Once your order has been dispatched, you’ll receive a shipping confirmation email containing your tracking information.
Most orders within the Netherlands arrive within 1–2 working days after dispatch.
As a general guide:
| Order placed | Expected delivery* |
|---|---|
| Sunday | Tuesday |
| Monday | Tuesday / Wednesday |
| Tuesday | Wednesday / Thursday |
| Wednesday | Thursday / Friday |
| Thursday | Friday / Saturday |
International delivery times depend on the destination.
As a general guide after dispatch:
| Destination | Estimated delivery* |
|---|---|
| Belgium | 1–2 working days |
| Germany, Austria and Denmark | 2–3 working days |
| France | 2–4 working days |
| Spain and Poland | 3–4 working days |
| Italy and Sweden | 4–6 working days |
| Other EU destinations | Delivery times vary and may take longer |
*These are estimated delivery times rather than guaranteed delivery dates.
Occasional delays can happen due to circumstances outside our control, including busy periods, public holidays, weather, transport disruptions or delays involving local delivery partners.
Your tracking information will provide the latest available updates while your cookies are travelling.
If your cookies seem to be taking an unusually long journey, please get in touch. We’ll be happy to help.
Please double-check your delivery address before placing your order.
Spotted a mistake? Contact us as quickly as possible and, if your cookies haven’t left us yet, we’ll do our best to correct it.
Once an order has been dispatched, we’re unfortunately unable to guarantee that the delivery details can still be changed.
Your cookies are packed carefully to help them arrive in perfect condition.
For the best taste and texture:
🍪 Store them in a cool, dry place.
🍪 Keep them sealed until you’re ready to enjoy them.
🍪 If you can resist eating them all at once, please follow the storage advice included with your order.
Shopping with Cookie Time is safe and secure.
We accept the payment methods shown during checkout.
All payments are processed securely through trusted payment providers using encrypted connections.
For your security, Cookie Time never stores your full payment card details.
We work hard to make every order perfect.
If your order arrives damaged, incomplete or incorrect, please let us know as soon as possible, preferably within 24 hours of delivery.
If possible, please include:
We’ll review the situation as quickly as possible and do everything we can to put it right.
You can also read more about this in our Return Policy and Our Happiness Promise 🍪.
If you have any questions about shipping, payment or your order, we’re always happy to help.
Just get in touch through our contact page—we’d love to hear from you.
Freshly baked. Carefully packed. On their way. 🚚🍪
